Customer Support / Business Development Representative

Opinion Corporation is an international company with 12 years experience in customer service and consumer advocacy. We have created one of the most popular English-speaking online platforms for collecting reviews and complaints about companies, goods and services in the western market.

Our team of 5 Customer Service/ Business Development Managers is looking for a good team player to join us.

Primary Responsibilities:

· Ensure delivery of excellent customer service through fast and accurate processing of tickets (Desk.comZoho.com), phone communication (GoToMeeting), and coordinating with other departments to resolve inquires (Jira and Skype).
· Onboarding of new VIP clients and their team members (large US and Worldwide brands).
· First point of customer contact for general inquiries like pricing, products, scheduling etc.
· Build and maintain business relationship with clients by providing prompt and accurate service (Avg. turnaround time is from 1 to 5 business days);
· Creation of templates (canned responses), guidelines and instructions both for internal and external use;
· Participate as a team member by conducting and receiving trainings, sharing resources, offering workload assistance, and assisting with department planning and product development.
· Participate in pre-sales process including researches, presentations, marketing materials, advertising, and optimization of existing and providing ideas for new mass mailing advertising campaigns (NO COLD CALLING);
· Analysis of competitors and search for new opportunities for the company;

Requirements:

· Fluent English
· 3+ years of Customer Support experience
· 2+ years of total experience with ZenDesk, Zoho, Desk, Kayako or similar CRMs
· High level of honesty and professional integrity
· Presentation & reporting skills
· Great computer literacy (MS Office: Word, Excel, PowerPoint)
· Excellent communication skills (verbal and written)
· Strong analytical skills and ability to learn quickly
· Conflict resolution skills

Would be a plus if you have used:

· Mailchimp
· Jira/ Redmine
· Clearbit, Hunter or similar software

We offer:

· Competitive compensation and annual bonus according to performance review
· Flexible work schedule: Monday through Friday between 9:00 or 10.00 am to 6:00 pm or 7.00 p.m.
· Modern and cozy office in the city downtown ( 100 m from Historical Museum subway station)
· English speaking club in the office
· HappyFriday with free lunches and table games
· Official employment with full social package (18 business day of vacation, paid sick leave)
· Corporate educational system with its own library. At the initial stage, we train and help you to know our website and become a part of our team. Also, you will have a possibility to attend conferences and workshops outside to develop your professional skills
· You will have an opportunity to develop your career path
· Our team is very friendly. We hold corporate events, team buildings, help kids in an orphan house.
More you can see at goo.gl/J3vCo3

Send us your CV and a cover letter today and become a part of our team!